30a FAQ — All Your Questions
All Your Answers in One Place

No. Each individual may only an account can be opened. Attempting to create multiple accounts will result in permanent suspension of all accounts, and any funds on deposit may be forfeited.

Login pagego to "Forgot Password?" Click the link. Enter your registered phone number or email. You'll receive an OTP on your phone. Verify the OTP and set a new password — the whole process takes about 3 minutes.

After 3 consecutive incorrect password attempts, your account will be automatically locked for 15 minutes. Please try again after 15 minutes. If the account remains locked for an extended period, Help Centercontact us.

To change your email address or phone number, you'll need to contact the support team — these cannot be updated directly for security reasons. Your name and date of birth generally cannot be changed after KYC verification. For minor corrections, Help Centercontact us.

If you wish to close your account, Help Centeremail us. Please withdraw any remaining balance beforehand. Responsible GamingSelf-exclusion is also a great option if you want to take a break due to Find out here।

Yes, you can log in from any device 30ato log in. When logging in from a new device for the first time, OTP verification will be required. Only one active session is allowed per account at a time.

30aThe minimum age to participate in 18 yearsProviding your date of birth at registration is mandatory. Any account found to belong to a minor will be suspended immediately.

Minimum Deposit ৳300. Deposits starting from ৳300 can be made via bKash and Nagad. First-time depositors receive a 100% bonus — up to ৳10,000.

Via bKash and Nagad, typically Within 15 minutes withdrawals are processed. Bank transfers may take 24–48 hours. During peak hours, processing may take slightly longer. If KYC verification is incomplete, your first withdrawal will be held.

The minimum withdrawal amount is ৳500. Maximum daily withdrawal limit is up to ৳2,00,000. VIP members enjoy higher limits. For more details Payments page View.

First, wait 30 minutes — banking network delays can sometimes occur. If the issue persists, take a screenshot of the transaction and note the transaction ID, then contact Help Centervia live chat. Issues are typically resolved within 2 hours.

30a does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad) may apply their standard transaction charges. Network fees apply to crypto transactions.

Common reasons include: incomplete KYC verification, unmet bonus wagering requirements, suspicious account activity, or incorrect account details. Help Centerand we'll be happy to explain the reason in detail.

30a's primary currency is Bangladeshi Taka (BDT). Crypto deposits are automatically converted to BDT. All balances, bonuses, and withdrawals are displayed in BDT.

Yes! Responsible Gamingas part of responsible gaming, you can set your own daily, weekly, or monthly deposit limits. Learn more Responsible Gaming page.

Wagering requirements mean you must place bets a specified number of times before withdrawing bonus funds. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to wager a total of ৳10,000. See details Terms & Conditionsis available.

Yes! 30ahas a daily login bonus system. Log in every day to earn free spins or cash bonuses. Log in for 7 consecutive days and you'll unlock a special reward.

Different bonuses have different expiry periods. The welcome bonus is generally valid for 30 days, Daily Bonus 24 hours. Any unused bonus will be forfeited once it expires. We recommend using your bonus as soon as possible after it's credited.

Weekly cashback is credited to your account automatically. A fixed percentage of your total losses from the previous week is returned to you. VIP members receive cashback at a higher rate.

Yes! 30a's referral program lets you invite friends — once they register and make their first deposit, you'll receive a bonus. Your referral code can be found in the profile section of your account.

Free spins are generally usable on specific slot games — the eligible games are stated in the bonus offer. Winnings from free spins can be withdrawn subject to wagering requirements.

Yes! 30a's site is fully optimized for mobile. It runs smoothly on both Android and iOS devices. A dedicated app is also available — Help CenterContact us at to get the download link.

Check a few things: make sure your internet connection is stable, your browser is up to date, and try clearing your cache. If you're using a VPN, turn it off. If the issue persists, Help Centerto let us know.

Yes, most slots and table games can be played for free in demo mode. However, winnings earned in demo mode cannot be withdrawn. Live Casino games do not offer a demo mode.

RTP varies by game. 30aslots have an RTP of 95%–97%. The RTP is listed in each game's information section. Choosing high-RTP games is a smart strategy.

New games are added every week. New Games pageYou can find all new games at. Special bonus offers are also available for major game releases.

In Live Casino, you play live games with a real dealer via video streaming. Baccarat, roulette, and blackjack all take place at real tables. A high-speed internet connection gives you the best experience.

To be honest — no game guarantees a 100% win rate. Slots run entirely on RNG (Random Number Generator), so there are no patterns to exploit. For blackjack, knowing Basic Strategy can help reduce the house edge. The best approach is to set a budget and play for entertainment.

Instantly: change your password and Help Centercontact us via live chat. We will immediately suspend the account and log out all active sessions. An investigation will be conducted and every effort will be made to recover any losses.

No. Your personal information is never sold or shared with third parties. We may only be required to disclose information in legal circumstances, such as a government investigation. For more details Privacy PolicyRead more at

Log in to your account and go to "Security Settings." There you'll find the option to enable SMS-based two-step verification. Once activated, you'll receive an OTP on your phone each time you log in. This is the best way to keep your account secure.

30aIf anyone claiming to represent us asks for your password or banking details, it's a scam. We will never ask for your password or OTP. Do not click on suspicious links. Help Centerto report.

Yes, 30a Cookies are used to enhance your site experience. They track your login session, preferences, and site performance. Learn more about cookies Privacy PolicyRead more at

Live betting lets you place wagers in real time while a match is in progress. Odds shift every moment, and live scores, stats, and odds are all displayed on the same screen. It's far more thrilling — but you need to make quick decisions.

Once a bet is confirmed, it generally cannot be cancelled. However, some bets include a "Cash Out" feature that allows you to settle the bet at a set amount before the match ends. This feature is not available on all bets.

If a match is cancelled or abandoned, your stake is generally refunded in full. For parlay bets, the cancelled match is counted as a "push." Learn more Terms & Conditionsis available.

Minimum Bet Amount ৳50. Maximum bet limits vary depending on the event and odds. Special limits are available for high rollers — High Roller Page View.

A parlay bet lets you combine multiple events into a single wager. If all selections are correct, the odds are multiplied — meaning your potential payout is much higher. However, if even one selection is wrong, the entire bet is lost. Thrilling, but high-risk.

In handicap betting, the weaker team is given a virtual goal or point advantage. For example, a -1.5 handicap means the stronger team must win by 2 or more goals for your bet to win. Sports Betting The page has a detailed guide.

Required documents:

• Photos of both sides of your National ID (NID) or passport
• A recent selfie of yourself (holding your NID)
• Proof of address (if required): utility bill or bank statement

KYC verification is typically completed within 24–48 hours. During busy periods, it may take up to 72 hours. Clear and accurate documents speed up the process. You'll be notified by email or SMS once verified.

The reason for rejection will be sent to you by email. Common reasons include: blurry images, cropped documents, or a name mismatch. Please resubmit the correct documents. If you need assistance, Help Centercontact support for assistance.

Once KYC is successfully completed, it generally does not need to be repeated. However, re-verification may be requested under special circumstances, such as changes to account information or security alerts.